The line guy’s keys: specialist saying to operate for hours Warner wire is telling all on Reddit

Anybody declaring to become a Time Warner wire technician try spilling secrets on Reddit.

Your time Warner line, the second-largest vendor of TV and internet service in the usa, explained mineral that it is investigating the listings. “We’re cannot check out when this people is actually an up to date or original employee,” a spokesman believed.

Reddit consumer cableguy_the moving an “Ask me personally something” (AMA) line, placing photos of his ID logo and uniform as proposed proof their tasks. His own answers to the questions coming in are extremely honest. Below are some parts (typos preserved).

On Comcast’s pending acquiring of your time Warner cable tv:

We’d like the merger because the existing class in charge certainly is the most terrible in recent records. A number of people obtaining terminated thanks to difficult metrics. Those electrical power has-been given to support services staff and stripped from individuals that truly head over to houses and deal with damage . It’s chaos and also the organization is being go like dump IMHO [in my humble viewpoint].

On stress between gurus and service representatives:

Yea client service representatives and technicians tends to be fighting a warfare that nobody perceives. We detest these people, they dread united states. These people determine customers the issue is the equipment with regards to rarely try. You inform customers to merely disregard what is the chap in the contact states because it’s likely that very good, he’s got never wired property, hung a drop or solved wire.

On what’s truly wrong together with your link:

Don’t believe 50per cent of precisely what the representative regarding contact claims. Simply set up the tech. Let your run. He’s done this in the past. The agent only addresses mobile phones. It’s almost NEVER the tools leading to the issue.

Regarding secret to get far better support:

Any time a technical occurs ,ask for his or her managers amounts. Simply tell him its not to lose him or her but to escalate a major issue. He might label his or her sup to be sure their cool but which will help.

On what’s stopping quicker online down load velocities:

Genuinely, basic analogue cable. It does take all the way up sooo very much bandwidth . 1 route per frequency vs binding many wavelengths to supply 8 channels for a downstream and 4 for an upstream . Even as run 100% digital tv.. net get a lot faster. In addition obstruction. If you live around a college it’s what lies ahead . Grandma would use her 15 meg for e-mail and scanning but young Johnny school child takes in down the bandwidth in your neighborhood utilizing netflix and torrenting and playing. Nevertheless these people spend the exact same. IMHO what might correct this is certainly capping data and giving everybody else uncapped fast.

On the reason why splitting your very own line connection is definitely a terrible idea:

Installing a splitter just to attenuate the transmission is absolutely stupid we all already have things known as attenuators that do this without putting unnecessary splitter. Yet it is correct that way too much alert is equally as awful as inadequate we refer to as that distortion

On whether this Reddit AMA will surely cost him or her his career:

I might get fired determined by just who attracts me. I would go for a plus its so very hard to tell utilizing the means this company is now built.

As to how Wi-Fi indicators is untrustworthy, and can also getting vanquished by doorways and rooms:

Indeed best shown. Plaster structure specifically.Solid wooden opportunities, inside a garage after the router is on the 2nd ground or vice versa. Wifi happens to be a fickle creature.

Your “broken” cable modem:

Yea we notice this a ton. I’d state in a provided 12 Anaheim chicas escort months I would talk about 5% of this modems I traded were actually poor. You would countless pup and pony series and just swap it anyway. The thing is more often than not perhaps not gear related. Modems either process or they dont. You will find extremely tiny in the middle. They’ve been easy instruments. I have tv show visitors making use of my own laptop all working perfectly, subsequently alter back to the company’s gear and anything visits shit. The two nevertheless need a fresh modem..Its insanity.